Frequently Asked Questions (FAQ)

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Q: What is EMERGILITY?

A: EMERGILITY is a Private Security Services (PSS) Business; Emergency Medical Services (EMS) Agency; Medical-Security Consultancy; and Protective Medicine practice.

Q: Does EMERGILITY function as a governmental or law-enforcement agency?

A: No. Emergility is neither governmental nor law-enforcement. EMERGILITY is a private entity (PSS Business and EMS Agency).

Q: What is a Private Security Service (PSS) Business?

A: 6VAC20-172-10. Definitions., a "Private security services business" means any person engaged in the business of providing, or who undertakes to provide, armored car personnel, security officers, personal protection specialists, private investigators, couriers, security canine handlers, security canine teams, detector canine handlers, detector canine teams, alarm respondents, locksmiths, central station dispatchers, electronic security employees, electronic security sales representatives or electronic security technicians and their assistants to another person under contract, express or implied.

Q: Is EMERGILITY a licensed PSS Business?

A: Yes. EMERGILITY is licensed by the Virginia Department of Criminal Justice Services (DCJS) as a Private Security Service (PSS) Business (License # 11-18032).

Q: What is an Emergency Medical Services (EMS) Agency?

A: 12VAC5-66-10. Definitions., an "Emergency medical services agency" or "EMS agency" means any agency, licensed to engage in the business, service, or regular activity, whether or not for profit, of transporting or rendering immediate medical care to such persons who are sick, injured, wounded or otherwise incapacitated or helpless.

Q: Is EMERGILITY a licensed EMS Agency?

A: Yes. EMERGILITY is licensed by the Virginia Department of Public Health (VDH), Office of Emergency Medical Services (OEMS) as an Emergency Medical Services (EMS) Agency (Code 50537). 

Q: What is PSS-EMS?

A: PSS-EMS is the combination of Private Security Services (PSS) and Emergency Medical Services (EMS). EMERGILITY created PSS-EMS to professionalize the use of EMS in PSS environments, and to facilitate the delivery of pre-hospital medical-support and medical-security to clients and patients through the practice of Protective Medicine.

Q: What is Protective Medicine?

A: Protective Medicine is a specialty practice of medicine that combines aspects of concierge, preventative, and emergency medicine with security, protection, and emergency medical services. Protective Medicine includes the provision of discreet, routine, urgent, and emergent care to facilitate the delivery of individual and group medical force-protection across personal, private, and public care settings.

Q: What is Concierge Medicine?

A: Concierge Medicine is a health delivery model where clients/patients pay an annual fee or retainer to have enhanced access to their medical provider and their provider’s practice.

Q: What is Concierge Emergency Medicine?

A: Concierge Emergency Medicine is an expansion of Concierge Medicine where clients/patients pay an annual fee or retainer to have enhanced access to pre-hospital emergency medicine/medical services.

Q: What is Concierge Emergency Medical Services (C-EMS)?

A: Concierge Emergency Medical Services (C-EMS) combines a Concierge Medicine model with Emergency Medicine and EMS to enhance the client/patient experience, and improve access to private medical services. 

Q: What is a Concierge Paramedic?

A: A Concierge Paramedic operates under the medical control of licensed physician/practice with an expanded scope of practice allowing clients to receive direct patient care via physician extension.

Q: Does EMERGILITY compete with public EMERGENCY 9-1-1 services?

A: No. EMERGILITY does not compete with public EMERGENCY 9-1-1 services. Rather, EMERGILITY provides enhanced client/patient access to private security, protection, and emergency medical services that complement existing EMERGENCY 9-1-1 services. EMERGILITY’s concierge services are available to clients/patients before and after emergencies, not just during.

Q: Can EMERGILITY respond to an emergency?

A: Yes. EMERGILITY is authorized to respond to medical emergencies using a licensed, insured, emergency plated, permitted, and unmarked Emergency Response Vehicle (ERV). This provides EMERGILITY with a unique rapid response capability to reach clients/patients in need of immediate, urgent, and emergent medical care.

Q: How is EMERGILITY different from other agencies?

A: EMERGILITY helps personal, private, and public clients manage their security, protection, and medical needs through agile Emergency, Concierge, and Protective Medicine services not traditionally available.

Q: What other companies provide similar services?

A: Some companies provide Concierge Medicine, Private Security, or Private Emergency Medical Services, but no company other than EMERGILITY combines these service offerings to deliver PSS-EMS, Concierge Paramedics, Concierge-EMS, Protective Medicine, and PSS-EMS-ERVs. 

Q: Do other companies or services have the infrastructure to provide these services?

A: No. From our research, no other company to-date has the infrastructure in place to operate like EMERGILITY.

Q: Where is EMERGILITY based?

A: EMERGILITY is based in Fairfax County, Virginia, USA.

Q: Where does EMERGILITY provide these services?

A: EMERGILITY currently operates in Northern Virginia and is authorized to operate throughout the Commonwealth of Virginia. Under certain circumstances, EMERGILITY can provide select services across state-lines, as permitted by law. [EMERGILITY plans to obtain PSS and EMS licensing in DC and MD in 2021]

Q: Is EMERGILITY licensed and insured?

A: Yes. EMERGILITY maintains private, local, state, and national licensing, registrations, permits, certifications, and insurance required to operate its PSS Business (VA DCJS 11-18032), EMS Agency (VA EMS 50537), Protective Medicine practice, and ERVs.

Q: Does EMERGILITY have a medical director?

A: Yes. EMERGILITY maintains an operational medical director, licensed to practice medicine in the Commonwealth of Virginia, as required by law. All paramedics and mid-level providers operate under standing orders and/or online medical direction as needed to treat patients.

Q: Is the EMERGILITY medical director board certified?

A: Yes. EMERGILITY’s medical director is board certified in Emergency Medicine and board certified in Emergency Medical Services (EMS).

Q: Is EMERGILITY responsive to consumer feedback and requests for additional services?

A: Yes. EMERGILITY leverages continuous improvement across all services and experiences. EMERGILITY welcomes constructive feedback and requests for new lines of service. 

Q: Does EMERGILITY accept insurance?

A: No. EMERGILITY does not accept insurance. EMERGILITY maintains a concierge model allowing clients/patients to enhanced access to routine, urgent, and emergent services at an affordable cost. 

Q: How much does it cost when calling public EMERGENCY 9-1-1?

A: The cost for accessing public EMERGENCY 9-1-1 services can vary from jurisdiction-to-jurisdiction. For the most part, patients should expect to receive an $800.00 bill at minimum when calling 9-1-1 for service.

Q: What is the cost of an Emergency Department visit?

A: The cost for an Emergency Department visit could cost around $3,000.00 per visit, depending on the hospital and level of care provided.

Q: How much does Concierge Medicine cost?

A: The current market rate for a Concierge Medicine subscription starts around $1,200.00 to $3,000.00 and upwards of $10,000.00 per year. [unlike EMERGILITY, most concierge medicine services lack an emergency response capability] 

Q: Is EMERGILITY available to the public?

A: Yes. EMERGILITY provides services exclusively for clients/patients – individual, private, and public – who have an established membership agreement with EMERGILITY for its services. In certain situations EMERGILITY will respond to help the general public: if summoned; as a Good Samaritan; or in-agreement with a response agency or authority.

Q: Who can join EMERGILITY?

A: Anyone can join EMERGILITY. Albeit, as a concierge security, protection, and emergency medical services agency, EMERGILITY limits membership access to maintain effective client/patient-to-provider ratios. As the practice grows, so will access to additional member resources, services, and providers.

Q: Who would benefit from EMERGILITY’s services?

A: The client or patient who values enhanced access to personal security and protection (PSS-EMS), along with private concierge + emergency medical services (C-EMS), would benefit from EMERGILITY’s services.

Q: Why do I need EMERGILITY?

A: EMERGILITY offers an array of private services not currently available with any other business, agency, or practice (security or medical). EMERGILITY is client and patient focused, affordable, and dedicated to the delivery of enhanced, concierge, and private security, protection, and emergency medical services beyond traditional public or private offerings. When clients and patients cannot and will not allow any compromise to their personal/private security and medical needs, they choose EMERGILITY. 

Q: How do I join EMERGILITY?

A: To join EMERGILITY, email info@emergility.com.